SHIPPING POLICY

Last Updated: 7 November 2026

At SUTRA & SOUL, we believe receiving your jewellery should be just as special as choosing it.

We are committed to delivering your favourite pieces safely, securely and as quickly as possible. This Shipping Policy explains how we process, dispatch and deliver your orders.

1. SHIPPING COVERAGE

SUTRA & SOUL aims to deliver orders across India, including serviceable cities, towns and locations.

Delivery availability depends on the serviceability of your PIN code and our courier partners.

At present, we do not offer international shipping.

2. ORDER PROCESSING TIME

Once your order is successfully placed, our team begins processing it.

• Orders are generally processed within 1–2 business days.

• Orders placed on Sundays or public holidays may be processed on the next working day.

• Orders are checked and packed carefully before dispatch.

• Processing times may occasionally vary during sales, promotional events or peak seasons.

You will receive an order confirmation through the contact details provided during checkout.

3. SHIPPING & DELIVERY TIME

We aim to deliver your order as quickly and safely as possible.

Our estimated delivery timelines are:

• Order processing: 1–2 business days.

• Shipping and transit: 4–7 business days after dispatch.

• Total estimated delivery: Approximately 5–9 business days from order placement.

Please note that delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions and other logistical factors.

Remote locations may require additional delivery time.

4. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

The applicable shipping fee may depend on your delivery location and order details.

Any free shipping offers or promotional shipping benefits will be clearly communicated on our website or during checkout.

5. ORDER TRACKING

Once your order has been dispatched, tracking details will be shared through available communication channels, such as SMS, email or WhatsApp.

You can use the tracking information to monitor your shipment and check its delivery status.

Please allow some time for tracking information to become active after dispatch.

6. SHIPPING PARTNERS

To ensure safe and reliable delivery, SUTRA & SOUL may work with trusted third-party logistics and courier partners.

Your order may be delivered through an available courier service depending on your delivery location and serviceability.

We take reasonable care to ensure that every package is properly packed before being handed over for shipment.

7. DELIVERY ADDRESS & CONTACT INFORMATION

Customers are responsible for providing accurate and complete shipping information during checkout.

Please ensure that the following details are correct:

• Full name.

• Complete delivery address.

• City and state.

• PIN code.

• Active mobile number.

SUTRA & SOUL will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by customers.

If you need to update your delivery address, please contact our customer support team as soon as possible. Address changes may not be possible once an order has been dispatched.

8. DELIVERY DELAYS

Although we make every effort to deliver orders within the estimated timeframe, certain circumstances may cause delays.

These may include:

• Courier service disruptions.

• Weather conditions or natural events.

• Public holidays and peak shopping seasons.

• Remote delivery locations.

• Transportation or logistical issues.

• Other circumstances beyond our reasonable control.

If your order is delayed beyond the expected delivery period, please contact our customer support team for assistance.

9. DAMAGED OR MISSING PRODUCTS

We take care to pack every order securely before dispatch.

However, if your order arrives damaged, incomplete or with an incorrect product, please contact us within 24 hours of delivery.

To help us investigate and resolve the issue, please provide:

• Your order ID.

• Clear photographs of the outer packaging.

• Photographs of the received product.

• An unboxing video, if available.

• A brief description of the issue.

Our team will review your request and guide you through the appropriate resolution in accordance with our Exchange & Return Policy.

10. FAILED DELIVERY & RETURN TO ORIGIN (RTO)

A shipment may be returned to our warehouse if:

• The customer is unavailable during delivery attempts.

• The delivery address is incorrect or incomplete.

• The customer refuses to accept the parcel.

• The courier cannot reach the delivery location.

• Other delivery-related issues prevent successful delivery.

If an order is returned to origin, our customer support team may contact you to discuss the next steps.

Any applicable reshipping arrangements or charges will be communicated before proceeding.

11. ORDER CANCELLATION

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests are subject to the order's processing and dispatch status.

Once an order has been dispatched, cancellation may no longer be possible.

For further details, please refer to our Terms of Service and Exchange & Return Policy.

12. CONTACT US

We are always happy to help you with questions regarding your shipment or delivery.

For shipping-related enquiries, order tracking assistance or delivery concerns, please contact us through the Contact Us page on our official website.

SUTRA & SOUL

Every piece deserves a beautiful journey. Thank you for letting SUTRA & SOUL be a part of yours.

Wear Your Story. Feel Your Elegance.